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No customer service skills whatsoever
After being referred to them by the Braun customer service center, I took my six-month-old coffee...
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After being referred to them by the Braun customer service center, I took my six-month-old coffee maker to them so that they could order a new drip stop (the plastic contraption that is under the basket).
I was informed that they would call me in a weeks' time once they had looked at it. One week came & went without a phone call; I contacted them and was told they hadn't looked at it. I was again promised a call, which never materialized.
I contacted them again a full week after being promised a call and was told that they had ordered a new heater assembly! I informed them that I didn't need the aforementioned, but needed a drip stop! I was advised that they would look into it & it would be another week. (No apology offered.)
I then called back a short time later to ensure that they were indeed looking at my coffee maker; they hadn't even checked the claim ticket number! "Oh, I had your coffee maker confused with another one ..." (No apology offered.)
Finally, I did receive a call yesterday informing me that my coffee maker was ready. During this whole three-week process, I never received any sort of "I'm sorry we didn't call you," etc. whenever I called. They were very short on the phone & acted like you were annoying them.
I understand that Braun has another service center in the area & if I ever have another problem with my coffee maker, you can bet that I will go there instead!
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Ballard Electric
Category:
Electric Companies
930 NW 49th St
Seattle,
Washington
(206) 781-0868
Friendly, fast, and HONEST
I took my car to ballard electic on 49th. THis place is the best. They were very friendly, very...
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I took my car to ballard electic on 49th. THis place is the best. They were very friendly, very honest and helpful. I took my cars to other places that gave me the run around about what was wrong with my car. Sears auto, actually told me that it was going to cost me $350 for a new alternator (i found alternators ofr $150 everywhere else) Ballard electric, took time out of there busy schedule to check my car and found the problem in 2 seconds, fixed it and sent me on my way. It was just a fuse and didn't even charge me.
HIGHLY RECOMMEND
Ballard Electric: Office
930 NW 49th St, Seattle, WA
(206) 789-4050
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Best Buy
Category:
Computers
330 NE Northgate Way
Seattle,
Washington
(206) 368-3904
I am sick of huge corporations.
I went to help a friend buy a computer today. We checked out CompUSA, Circuit City, The Apple...
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I went to help a friend buy a computer today. We checked out CompUSA, Circuit City, The Apple Store, and Best Buy. My friend decided that he would purchase a computer from Best Buy because they truly did have the "best buy". However, their service was sub-par. I suppose that is the cost of a lower price. Not only did the original store we went to have sub-par service, but they sent us in a wild goose chase to two other stores, finally ending at the Everett store. This was the worst service I have ever received. Not only did this employee not seem to care about my friend and his experience in that store, but my friend had cash in hand and the employee shrugged him and his questions off. He claimed they did not have the model that we were specifically sent to Everett to pick up, but he just took off with no explanation only to help another customer next to us a little bit later, with not so much as an explanation. We then took it upon ourselves to find a manager, who ended up finding the right computer and then spent the next hour trying to sell us on their service warranty (supposedly this covers accidental damage). Which, by the way, sucks too. I bought it for a camera and when the camera stopped working I was told that I had dropped it and it wasn't covered under their warranty (when I shared this anecdote with the store employees they didn't seem shocked that I was treated in this manner at a different store and was told that I should have made the 30 minute jaunt to their store). I find myself sickened by these large corporations. Whether their warranty is flawed or their training of employees, I have never had a good experience at them.
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Best Buy
Category:
Computer Repair
17364 Southcenter Pkwy
Seattle,
Washington
(206) 574-4617
Downright scary
I bought a dishwasher from these guys and picked out the model that I wanted. When I went to go pay...
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I bought a dishwasher from these guys and picked out the model that I wanted. When I went to go pay for it I was charged $200 more than I should have been.
When I went to go talk to the salesperson that talked me into it.. he revealed that "they must have the wrong sticker on the wrong product". He said that happens all the time!
Totally angry I spent another hour looking at DW's that were in the previous price range and bought one.
They didnt have it on hand (they dont have anything like this on hand).. I had to go pick it up at a warehouse. They gave me a map which was actually wrong! I figured it out though and then went to pick up my DW. There was NOBODY at the warehouse so I didnt have to wait in line. However it took 15 minutes to get somebody to help me!
I got it in my truck and home only to discover the DW in the box was not the one I had requested to buy!!!!
Outraged I wrote the company a long letter 8 months later I have still not heard back (and know that I wont).
Interestingly as soon as I got home I tried to call Best Buy and that was listed on my invoice and the number was no longer in service!!
I will NEVER EVER EVER go back!
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Ahhh, the smell of freshly cut grass!
Spring has almost sprung and it's time to get your lawn mower serviced. Might I recommend Brewer...
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Spring has almost sprung and it's time to get your lawn mower serviced. Might I recommend Brewer Lawn Mower and Repair Service. This individually owned repair shop in the Ballard/Phinney/Loyal Heights neighborhood does super work and the owners are flat out nice, good people. They always get our Yard Machine up & running for the season and we feel confident that they will always take good care of us.
Happy mowing!
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Computer Stop Inc
Category:
Computers
13510 Aurora Ave N
Seattle,
Washington
(206) 364-5400
If there's nowhere else to turn...
I only use this place for replacement parts.
This small shop has an OK selection, and their...
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I only use this place for replacement parts.
This small shop has an OK selection, and their prices are also just OK. I've never been impressed with the service because it seems like the staff is just marking time until closing. I showed up last week at 2 minutes after 7pm (they close at 7) looking for a couple of hard disk drives. The fellow closing up at the register just stared at me blankly through the glass, then wandered away to the back.
I went over to Sam's Club (next door) and got the exact same HDD for less.
So, I'll keep coming back until I hear of some other place in my neighbourhood.
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Geek Squad
Category:
Computer Repair
Seattle,
Washington
(206) 574-4617
Geek Squad
The best known of the paid help sites in this roundup—thanks to quite a bit of television...
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The best known of the paid help sites in this roundup—thanks to quite a bit of television advertising—Geek Squad adds a touch of humor to its service. After a customer support representative took our payment information, we were entertained by several minutes of hold music accompanied by an occasional scream of the horror movie sort. Had we had more at stake on the outcome of this exercise, we might not have been so amused. Geek Squad does offer on-site services, charging $129 to $229 per job, presumably without the music. Have used this service and seems to be very helpful.
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Genesee Fuel Co
Category:
Stoves & Furnaces Equipment
Seattle,
Washington
(206) 722-1545
Terrible Service
I just had a very poor experience with Genesee Fuel, and I strongly recommend that you stay away...
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I just had a very poor experience with Genesee Fuel, and I strongly recommend that you stay away from these folks and move to a more professionally operated company. I suggest Rossoe (206) 725-7555, which is who I am using now.
I recently bought a very old home with an oil-based boiler. Yesterday, the heat went off, and I couldn't be sure if there was a boiler malfunction or we were out of oil. (Sadly, I did not know how to measure the oil level.) I was surprised to learn ultimately that we were out of oil, because we had just filled it less than two months ago.
In any case, I called Genesee (who has filled our oil tank in the past) to ask for help with diagnosing the problem and correcting the situation. It was after hours, but given the sub-freezing weather, this constituted an emergency from my point of view.
I called Genesee's night emergency line and spoke with someone who told me I would get a call back that night. I never received the call. In the early morning, I called again and was told that they could send out a repair truck, but that it would be $74 and if the problem turned out to be the oil level, this person would not be able to help. I asked them to send the repair person.
He showed up this morning and said "yup, you're out of oil." He said he carried a small amount of oil with him, but that for our boiler, it wouldn't last more than an hour or so, so we shouldn't bother. He also couldn't tell me when an oil truck would be able to come out. So after he left, I called Genesee again and asked for an oil delivery today. They said that all their trucks were out serving other customers and they couldn't deliver it until tomorrow, but if I had called last night, they would have been able to schedule me in for today. That was just a *bit* maddening.
The customer service rep that told me the above then said that maybe I could convince dispatch to come out today, so she transferred me to dispatch. This was the point in the experience where I completely flipped the bit on Genesee. The dispatcher said "so which of my other customers without any heating oil should I push off the list to come out and fill your tank?" Very unimpressive. I then asked if he could recommend another company in town who might be able to service us today. Instead of doing the right thing and trying to find a solution for his customer, he said "I'm not going to tell you who my competitors are - you can look at the yellow pages yourself!"
So I did go to the Yellow Pages and quickly found Rossoe. Within an hour, they were at my house filling the tank and the driver even verified that the boiler came on and stayed on. Their service was excellent, and I intend to enter into a maintenance agreement with them.
So at the end of the day, Genesee lost all my future business instead of just losing my business for this one tank refill.
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Laurelhurst Oil Co
Category:
Oil Extraction Downhole
7040 26th Ave NE
Seattle,
Washington
(206) 523-4500
Got Biodiesel?
Laurelhurst Oil does! I use them for both home heating oil, Bioheat, and Biodiesel for my TDI. ...
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Laurelhurst Oil does! I use them for both home heating oil, Bioheat, and Biodiesel for my TDI. They give discounts for being both a car and home customer. I've always used a B99 blend in the car and never had fuel filter problems.
Home. I had them install a special pump that allows for higher Bioheat blends, and I have had nothing but great heat.
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Ripped Off
My wife brought some miscellaneous alumimum I had been saving
there without know what she had. ...
More 9 months ago
My wife brought some miscellaneous alumimum I had been saving
there without know what she had. The guys there weighed the
aluminum cans but said the other aluminum was worthless
(regular steel they said). They took it as a "favor". Probably 20 lbs. or so.
Know what you're bringing there if you go!!
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