Gregg's Greenlake Cycle

I have been shopping at Gregg's for years and the selection and service never cease to amaze me. I recently stopped by to purchase a new pair of cycling shoes. The woman who assisted me was extremely...
Published 4 months ago by Riley P. More

I have been shopping at Gregg's for years and the selection and service never cease to amaze me. I recently stopped by to purchase a new pair of cycling shoes. The woman who assisted me was extremely helpful and patient. I am very picky with my shoes and she humored my interest in trying on every shoe in the store. Gregg's had multiple performance oriented shoes in my size, but I went with the SIDI's. While there I found some awesome looking jerseys (purchased 2) and the parts guys helped me pick up some new lube. Gregg's is surely bigger than the store located in my neighborhood, but they have earned my business over the years with good service, great selection and friendly staffers.
Published 4 months ago by Riley P. Less

I came in to the store having already called ahead to put a specific bike on layaway, meaning all the hard work for them had already been done. The rep who helped me out kept talking to me very...
Published 4 months ago by Patrick D. More

I came in to the store having already called ahead to put a specific bike on layaway, meaning all the hard work for them had already been done. The rep who helped me out kept talking to me very slowly...like..I..couldn't...understand. It was almost as if he was reading from a teleprompter behind me. As I return from my test ride, pretty excited about my new bike, I told the rep I loved it, and was ready to buy it, plus accessories too. You would think the rep would be happy about that...but you would be wrong. I had heard from people who recommended Gregg that they gave 10% discounts on accessories, and keep in mind the bike alone is already extremely expensive to start with. The rep's first answer was "well you would have to talk to my manager, but I don't know if you can do that" (Hum..what? Why not?). Once the manager finally comes, instead of talking to me, he acts as if I'm invisible and speaks to the rep standing right next to me. I'm not asking for a gift, but I'm ready and willing to pay thousands and I don't think 20$ off 200$ accessories is a lot to ask for. After all this, despite me knowing they do offer discounts to some customers, he blows me off in an indifferent, somewhat condescending way, implying they are already doing me a favour. In his words, "we don't have a problem selling these bikes". Yikes. They do have a good selection, but if you can, I strongly advise you go somewhere else.
Published 4 months ago by Patrick D. Less

I just bought my new bike at Gregg's and wanted to have some parts changed. They were totally unmotivated to sell me the extra parts. After a week I called them and asked about the status. Guess...
Published 6 months ago by Samuel I. More

I just bought my new bike at Gregg's and wanted to have some parts changed. They were totally unmotivated to sell me the extra parts. After a week I called them and asked about the status. Guess what, they did not even ordered the stuff. I am very disappointed... It is also very hard to get a qualified sales person. They are talking about things they have no idea about. Just try the stuff there, but don't buy. I will be hard for you getting someone helping you after you finished your shopping. Unfortunately I bought some extra labor and wanted to pimp my bike a bit - very bad idea with the Gregg's guys.
Published 6 months ago by Samuel I. Less

I hate to say it, because I love local businesses, especially those who are a little bit sassy. But I didn't have the best experience with Gregg's this time around. I thought I'd buy a bike from them...
Published by Alison G. More

I hate to say it, because I love local businesses, especially those who are a little bit sassy. But I didn't have the best experience with Gregg's this time around. I thought I'd buy a bike from them instead of one of the big superstores in the area, but now I sort of regret it. I felt like they were trying to sell me the bike THEY really wanted, not the one that was appropriate for my needs. Then they didn't do a great job installing my new handlebars; when I went in for a mini-tune-up right before my triathlon they did a half-baked job of looking over my bike (which the REI guys rectified jovially in minutes); and when I tried to redeem my included 90-day tune-up, they were extremely confusing about the process and ended up turning me away after assuring me that I could drop my bike off that day if I chose to drive all the way across the city. Overall: unsatisfactory. Sorry guys.
Published by Alison G. Less

Typical shopping experience with Gregg's. I walk in the door. No one looks at me, or acknowledges my presence. Find a bike that looks like a possibility. Stand over bike, employee hollers from...
Published by Allison M. More

Typical shopping experience with Gregg's. I walk in the door. No one looks at me, or acknowledges my presence. Find a bike that looks like a possibility. Stand over bike, employee hollers from across the store, you need some help? I say yes, please hold the bike for me. So she does, I sit on it, get off it, she walks away without saying a word. This is why I go to Portland to spend money. Not one thin dime will Gregg's receive from me.
Published by Allison M. Less

I love this place. On a sunny summer day it's my first stop for advice on where to ride, what to wear, and what to ride.
Published by Ben S.

I love this place. On a sunny summer day it's my first stop for advice on where to ride, what to wear, and what to ride.
Published by Ben S. Less